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How Do I....

Common Questions and Answers About The Chromebook
 

    • Enter your entire email address
    • Click Next.
    • Enter your username only  (first part of your email address before the @) and your password.
    • Click Sign in.
  • We have set up a Student/Parent support helpline.   Please email techhelp@troycityschools.org or if you prefer to talk to someone you can call 937-332-6099.  If you do not get an answer please leave a detailed message with a callback number and someone will call you back as soon as possible.


    This email/phone number is for technical support only.   Please contact the teacher or building principal with any curricular questions.

  • Open the Chromebook.   If the screen does not automatically come on push the power button for 4 seconds.

  • Push the power button for 4 seconds.

    • Your Chromebook will automatically look for available networks and show them to you in a list.
    • Click on the WiFi Network you want to connect to.    If the WiFi Network requires a password, a box will pop up allowing you to enter the password.
    • Information for this network is automatically saved so you can connect automatically later.
    • Click on the Apps button on the bottom left of the screen.
    • On the Apps menu, Click on Students.
    • The app opens to the Troy City Schools Student Resources Page. 
    • Click Find Student Account Info.
    • You will need to enter in your Student Number/Lunch Code and Date of Birth then click Submit.
    • You will see your account information.   Make note of your Email, Username, and Password.
    • To return to the login screen you will need to turn off the Chromebook and turn it on again.  
  • Click the Sign out button at the bottom right of the screen.

    • From the Troy Home Page, click on Student Resources (near the top)
    • Click on Canvas
    • Chargers were given out with each Chromebook.   
    • The small barrel end of the charger goes into the charging port on the Chromebook.  This is located near the hinge on the left side. 
    • Plug the charger into any electrical outlet.